18 Abandoned Cart WhatsApp Message Templates (Plus Timing, Category and Setup)
18 abandoned cart WhatsApp message templates you can copy, plus the best timing, marketing vs utility category, opt-in rules and Shopify/WooCommerce setup.
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Official Meta APIs
WhatsApp, Instagram & Messenger
WhatsApp, Instagram and Messenger. One inbox for your whole team.
ReploChat brings your WhatsApp chats, Instagram DMs and Facebook Messenger into one shared team inbox, with chatbots, WhatsApp campaigns and an AI assistant that answers 24/7 on all three. Keep the WhatsApp Business app on your phone, and pay Meta's own message rates with 0% markup, where other platforms add up to 30%.
3-day free trial No credit card required 0% markup on Meta fees Existing WhatsApp number No new SIM needed
Want a fresh number instead? Register a new number
Channels
Where your customers already message you
WhatsApp, Instagram DMs and Facebook Messenger land in the same inbox. One team, one set of quick replies, one AI assistant.
Noor Fabrics, a clothing store, gets an Instagram DM, a Messenger message and a WhatsApp chat in one inbox. The AI assistant tells the WhatsApp customer the suit is in stock, the chat is assigned to Sana, and a cash-on-delivery confirmation updates the order in Shopify.
Sample chats for a e-commerce business. Pick your industry above.
Keep your WhatsApp Business app number. Shared inbox, AI replies, chatbots, Flows, templates, bulk campaigns, follow-ups and COD confirmation.
Instagram DMs
Answer DMs and story replies from your Instagram professional account, with AI replies, greetings and chatbots.
Facebook Messenger
Every Facebook Page's Messenger chats, assigned to your team, answered by the AI at night, next to WhatsApp.
Reach customers wherever they use WhatsApp 🌍
No matter where your customers live, reach them seamlessly with ReploChat. Meta bills its message fees to your own account, at its rate for each country.
- +92Pakistan
- +971United Arab Emirates
- +966Saudi Arabia
- +44United Kingdom
- +1United States
- +1Canada
- +974Qatar
- +968Oman
- +965Kuwait
- +973Bahrain
- +60Malaysia
- +61Australia
- +90Turkey
- +20Egypt
- +234Nigeria
- +254Kenya
- +27South Africa
- +49Germany
- +880Bangladesh
- +62Indonesia
- +65Singapore
- +91India
Shared Team Inbox
Three channels, your whole team
Stop losing chats on one employee's phone and in three different apps. Everyone works your WhatsApp number, Facebook Pages and Instagram DMs with their own login, and chats are assigned by round robin or to the least busy agent.
- WhatsApp, Instagram & Messenger together
- Auto-assign, resolve & snooze
- Private notes with @mentions
- Quick replies, voice notes & media library
- Automatic STOP / START opt-outs
Read the getting-started guide
AI Assistant
Answers customers 24/7, in your words, on every channel
Fill in your business profile once: services, prices, opening hours, policies and FAQs. The AI assistant replies on WhatsApp, Instagram and Messenger using only that information, and passes the chat to your team when it is not sure.
- Trained on your business profile
- Hands over to a human when unsure
- Test replies before going live
- On every plan
WhatsApp Flows
Forms that open right inside WhatsApp
Collect leads, appointment requests, feedback and support tickets with Meta's native WhatsApp Flows. Pick one of 67 ready-made forms across 17 industries, or build your own with 12 field types.
- 67 ready-made form templates
- Send from the inbox or a template button
- Start Flows with keywords
- View every response in one place
No-Code Chatbot Builder
Build chatbots for WhatsApp, Instagram and Messenger without code
Connect messages, buttons, lists, questions and conditions on a visual canvas. Each bot is checked for missing or empty steps before it goes live.
- Buttons, lists & branching
- Questions that save answers
- Hand off to a human anytime
- Keyword or new-chat triggers
Bulk & Scheduled Campaigns
Bulk WhatsApp messages, the compliant way
Send personalised template campaigns to opted-in contacts, now or on a schedule. Opted-out contacts are skipped automatically, and you see the status of every recipient.
- Personalise with contact variables
- Target by labels
- Schedule for later, auto-sent
- Per-recipient delivery tracking
Automation
Follow up without lifting a finger
Greet new chats and reply outside business hours on every channel, run WhatsApp follow-up sequences that stop when the customer replies, and send birthday, anniversary or renewal reminders every year.
- Welcome & away messages
- Follow-up sequences
- Date reminders
- Business hours per weekday
Shopify & WooCommerce
WhatsApp order updates and COD confirmation, on autopilot
Connect your store and ReploChat messages customers the moment something happens. For cash-on-delivery orders, customers tap Confirm or Cancel and the order updates in your store, so fewer fake orders get shipped.
- Order confirmation
- COD confirm / cancel buttons
- Order shipped
- Order cancelled
- Abandoned cart reminder (Shopify)
- Store events API for custom stores
Mobile app for Android and iOS
ReploChat in your pocket
Answer customers away from your desk. Every new message pings your phone, and you reply from the same team inbox.
- Push alerts for new chats
- Quick replies, media and voice notes
- Templates when the 24-hour window closes
- Assign, resolve and snooze chats
App access is included on plans with the mobile app.
0% markup
Pay Meta's price for every message. Nothing on top.
Meta charges per WhatsApp message on every platform. Many platforms bill you from their own rate card, 11% to 30% above Meta's. ReploChat connects your own WhatsApp Business Account, so Meta bills you directly and we add nothing.
- Meta bills your own account, at Meta's rates
- Your ReploChat plan covers the software only
- Instagram and Messenger replies have no Meta fee
Switching from WATI, AiSensy or Interakt? See what you'd save on the same messages.
Meta's rate: per message to .
| Provider | Markup on Meta's rate | You pay |
|---|---|---|
That's less than with the highest markup above.
Markups measured on each provider's published rate card on 28 October 2026, against Meta's rate card of 1 October 2026. AiSensy measured on its India rates, Interakt on its Growth plan rates. WhatChimp states 0% markup on Meta's fees on its pricing page (read 29 October 2026). Providers change their rates, so check their pages before you decide. Message fees only: subscriptions are extra on every platform. From 1 October 2026 Meta also gives 1,000 free service messages a month per number.
Pricing
Simple pricing for WhatsApp, Instagram and Messenger
AI assistant, automations and store integrations are included. Plans differ in limits, and you can add seats, numbers or AI replies any time.
Free
3-Day Free Trial
Free
for 3 days · no card required
Starter package for small businesses and testing.
Start Free Trial- Full access to a paid plan for 3 days
- Connect your WhatsApp number
- Team inbox, AI assistant & automations
- Campaigns, templates and contacts
- No credit card required
- Pick a plan when you are ready
Basic
Save USD 50 a year
25/mo
USD
25
/month · billed monthly
/month · USD 250 billed yearly
(2 months free)
Best for startups and growing businesses.
Try free for 3 days- WhatsApp numbers
- 1
- Messenger & Instagram accounts
- 2
- Business profiles
- 1
- Contacts
- 1,000
- Team members
- 3
- Campaigns
- 5
- Templates
- Unlimited
- AI replies / month
- 500
- Follow-up sequences
- Unlimited
- Quick replies
- Unlimited
- Team inbox, AI assistant & automations
- No chatbot builder or Flows
- Shopify, WooCommerce & COD confirmation
- Android & iOS app
- WhatsApp calling in the inbox
- No A/B tests or retargeting
- No click or ad tracking
- No smart segments or carousels
Add-ons when you need more
- +1 team member USD 5/mo
- +1 WhatsApp number USD 10/mo
- +2,000 AI replies USD 10/mo
Most popular
Growth
Save USD 118 a year
59/mo
USD
59
/month · billed monthly
/month · USD 590 billed yearly
(2 months free)
Advanced automation tools for scaling teams.
Try free for 3 days- WhatsApp numbers
- 3
- Messenger & Instagram accounts
- 6
- Business profiles
- 3
- Contacts
- 5,000
- Team members
- 6
- Campaigns
- 15
- Templates
- Unlimited
- AI replies / month
- 2,000
- Follow-up sequences
- Unlimited
- Quick replies
- Unlimited
- Team inbox, AI assistant & automations
- Chatbot builder & WhatsApp Flows (3 Flows, Unlimited bots)
- Shopify, WooCommerce & COD confirmation
- Android & iOS app
- WhatsApp calling in the inbox
- A/B tests & retargeting
- Click & ad tracking
- Smart segments & carousel templates
Add-ons when you need more
- +1 team member USD 5/mo
- +1 WhatsApp number USD 10/mo
- +2,000 AI replies USD 10/mo
Enterprise
Save USD 298 a year
149/mo
USD
149
/month · billed monthly
/month · USD 1,490 billed yearly
(2 months free)
Unlimited enterprise solution with all features.
Try free for 3 days- WhatsApp numbers
- 10
- Messenger & Instagram accounts
- 20
- Business profiles
- Unlimited
- Contacts
- Unlimited
- Team members
- Unlimited
- Campaigns
- Unlimited
- Templates
- Unlimited
- AI replies / month
- 10,000
- Follow-up sequences
- Unlimited
- Quick replies
- Unlimited
- Team inbox, AI assistant & automations
- Chatbot builder & WhatsApp Flows (Unlimited Flows, Unlimited bots)
- Shopify, WooCommerce & COD confirmation
- Android & iOS app
- WhatsApp calling in the inbox
- A/B tests & retargeting
- Click & ad tracking
- Smart segments & carousel templates
- Hide customer numbers from agents
- Developer API (not in the free trial)
Add-ons when you need more
- +1 WhatsApp number USD 10/mo
- +2,000 AI replies USD 10/mo
Free
3-Day Free Trial
Free
for 3 days · no card required
Starter package for small businesses and testing.
Start Free Trial- Full access to a paid plan for 3 days
- Connect your WhatsApp number
- Team inbox, AI assistant & automations
- Campaigns, templates and contacts
- No credit card required
- Pick a plan when you are ready
Basic
Save PKR 13,998 a year
6,999/mo
PKR
6,999
/month · billed monthly
/month · PKR 69,990 billed yearly
(2 months free)
Best for startups and growing businesses.
Try free for 3 days- WhatsApp numbers
- 1
- Messenger & Instagram accounts
- 2
- Business profiles
- 1
- Contacts
- 1,000
- Team members
- 3
- Campaigns
- 5
- Templates
- Unlimited
- AI replies / month
- 500
- Follow-up sequences
- Unlimited
- Quick replies
- Unlimited
- Team inbox, AI assistant & automations
- No chatbot builder or Flows
- Shopify, WooCommerce & COD confirmation
- Android & iOS app
- WhatsApp calling in the inbox
- No A/B tests or retargeting
- No click or ad tracking
- No smart segments or carousels
Add-ons when you need more
- +1 team member PKR 1,399/mo
- +1 WhatsApp number PKR 2,799/mo
- +2,000 AI replies PKR 2,799/mo
Most popular
Growth
Save PKR 32,998 a year
16,499/mo
PKR
16,499
/month · billed monthly
/month · PKR 164,990 billed yearly
(2 months free)
Advanced automation tools for scaling teams.
Try free for 3 days- WhatsApp numbers
- 3
- Messenger & Instagram accounts
- 6
- Business profiles
- 3
- Contacts
- 5,000
- Team members
- 6
- Campaigns
- 15
- Templates
- Unlimited
- AI replies / month
- 2,000
- Follow-up sequences
- Unlimited
- Quick replies
- Unlimited
- Team inbox, AI assistant & automations
- Chatbot builder & WhatsApp Flows (3 Flows, Unlimited bots)
- Shopify, WooCommerce & COD confirmation
- Android & iOS app
- WhatsApp calling in the inbox
- A/B tests & retargeting
- Click & ad tracking
- Smart segments & carousel templates
Add-ons when you need more
- +1 team member PKR 1,399/mo
- +1 WhatsApp number PKR 2,799/mo
- +2,000 AI replies PKR 2,799/mo
Enterprise
Save PKR 83,998 a year
41,999/mo
PKR
41,999
/month · billed monthly
/month · PKR 419,990 billed yearly
(2 months free)
Unlimited enterprise solution with all features.
Try free for 3 days- WhatsApp numbers
- 10
- Messenger & Instagram accounts
- 20
- Business profiles
- Unlimited
- Contacts
- Unlimited
- Team members
- Unlimited
- Campaigns
- Unlimited
- Templates
- Unlimited
- AI replies / month
- 10,000
- Follow-up sequences
- Unlimited
- Quick replies
- Unlimited
- Team inbox, AI assistant & automations
- Chatbot builder & WhatsApp Flows (Unlimited Flows, Unlimited bots)
- Shopify, WooCommerce & COD confirmation
- Android & iOS app
- WhatsApp calling in the inbox
- A/B tests & retargeting
- Click & ad tracking
- Smart segments & carousel templates
- Hide customer numbers from agents
- Developer API (not in the free trial)
Add-ons when you need more
- +1 WhatsApp number PKR 2,799/mo
- +2,000 AI replies PKR 2,799/mo
Why the API
WhatsApp Business App vs. ReploChat
The free app is fine for one phone. To run a team, automate, integrate your store and answer Instagram and Messenger in the same place, you need the API. With ReploChat you don't have to give the app up: connect your Business app number and use both.
| Feature | Business App | ReploChat |
|---|---|---|
| Team on one number | A few linked devices | Shared inbox with assignment |
| Instagram & Messenger | Separate apps | Same inbox as WhatsApp |
| AI replies | Not available | AI assistant 24/7 |
| Chatbots & forms | Basic away replies | Chatbot builder & Flows |
| Bulk campaigns | Broadcast lists, manual | Personalised & scheduled |
| Store integration | No | Shopify & WooCommerce |
| Reports | Minimal | Agents, campaigns & chats |
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Read moreFAQ
WhatsApp, Instagram & Messenger: Frequently Asked Questions
Everything you need to know before getting started.
Still unsure? Ask us on WhatsApp or read the guides.
WhatsApp, Facebook Messenger and Instagram. WhatsApp runs on the official WhatsApp Business Platform (Cloud API). Connect your Facebook Pages and their linked Instagram accounts, and their DMs arrive in the same inbox, with AI replies, welcome and away messages and chatbots. Templates, campaigns and WhatsApp Flows are WhatsApp only. See the Messenger and Instagram guide.
It is Meta's official way for businesses to send and receive WhatsApp messages through software instead of a single phone. Your number connects to Meta's Cloud API, and ReploChat gives your team the inbox, automations, AI, campaigns and CRM on top of it.
Yes. Click Connect WhatsApp, log in with Facebook in Meta's popup, choose Connect your existing WhatsApp Business app and confirm on your phone by scanning the QR code in the app. Your phone keeps sending and receiving, and your team works the same chats in ReploChat. Meta changes a few things in the phone app: group chats are not synced, broadcast lists become read-only, and disappearing, view-once and live-location messages are turned off for one-to-one chats. Open the app at least every couple of weeks, because Meta can disconnect a number whose phone has been inactive for about 14 days. See the connection guide.
Yes, if you choose to share them in the popup. ReploChat imports your Business app contacts and up to 6 months of one-to-one chat history once, right after you connect. Group chats are not imported. Large histories can take a while to arrive.
Yes. Choose to register a new number in the same Meta popup and verify it by SMS or voice call. Use a number that isn't active on WhatsApp. It then runs on the WhatsApp Business API only, and you answer from ReploChat on the web or in our Android and iOS apps.
ReploChat is a monthly subscription. Meta charges per message by category (marketing, utility, authentication and service) and bills those fees to your own WhatsApp Business Account. ReploChat adds no markup. See pricing.
Yes. Every new account gets a 3-day free trial of a paid plan, and no credit card is needed.
Yes, two kinds. The AI assistant answers questions 24/7 on WhatsApp, Instagram and Messenger from your business profile and hands over to a person when unsure. The visual chatbot builder runs fixed menus and branching flows that you design without code, on all three channels.
Yes. Connect your store to send order confirmations, shipping updates, cancellations and COD confirmations, plus abandoned-cart reminders on Shopify. Customers tap Confirm or Cancel, and the order updates in your store automatically. See Shopify and WooCommerce.
Yes. Everyone works the same number, plus your Facebook Pages and Instagram accounts, from the shared inbox with their own login, assigned chats and permissions. Chats can be assigned automatically by round robin or to the least busy agent. How many members you can add depends on your plan.
Not if you message contacts who opted in, use approved templates and honour opt-outs. ReploChat processes STOP/START replies automatically and skips opted-out contacts in campaigns. Consent and content remain your responsibility as the sender.
Yes. The ReploChat app is on Google Play and the App Store. It gives you the team inbox, templates, campaigns, contacts and Flows on the go, on plans that include the app.
Access tokens are encrypted at rest, traffic is encrypted in transit, webhooks are signature-verified and account activity is logged. See our Privacy Policy.
Yes. Change plans from the Billing page whenever you like. Yearly billing gets you two months free, and there is no long-term contract. If a plan expires, your data is kept until you renew.
Ready to grow on WhatsApp, Instagram and Messenger?
Connect your number and Pages in a few minutes. Your team, AI assistant and campaigns are ready the same day.
No credit card · Setup in minutes · Cancel anytime